Privacy Policy
Tagalong is a group travel app operated by ClearLine FLS Consulting, LLC ("we", "us"). This policy explains what we collect when you use the Tagalong app on iPhone, Android, or the web, why we collect it, who can see it, and how to delete it.
What we collect
| Category | What it includes | Why |
|---|---|---|
| Account | Email address, username, display name, profile photo, and avatar color. | To sign you in with an emailed link and to show your group who you are. |
| Trip content | Trips, plans, notes, place names and map pins you add, invites, and your role on each trip. | To run the trip for you and the people you invite. |
| Messages and photos | Chat messages and photos you post in a trip. | To share them with that trip's members. |
| Costs and payment handle | Amounts entered for shared costs, who owes whom, and the Venmo username you choose to add. | To keep the trip ledger and open a Venmo request for you. |
| Device and usage | Device type, operating system, app version, IP address, and error logs. A push notification token if you turn notifications on. | To keep the service secure and working, and to send you the notifications you asked for. |
| Booking links | That you tapped a partner booking link. | So the travel company can credit the booking. See "Travel partners" below. |
We do not collect your contacts, your device's location, or payment card numbers. Map pins come from places you or your group type in, not from your phone's location.
Who can see your information
- Your trip's members see your display name, username, photo, and what you add to that trip, including messages, photos, tag ons, and ledger entries. Viewers on a trip can read it but not change it.
- Other Tagalong users can see your display name, username, and photo, for example when they search for someone to invite.
- Anyone can see an itinerary you choose to publish to Explore. Publishing removes names, dates, and costs and keeps only the structure and notes.
Service providers
We use a small number of companies to run Tagalong. They process data only on our instructions.
- Supabase: database, sign in, and file storage.
- Netlify: hosting for the web app and this website.
- Email delivery: sending your sign in links and messages you ask us to send.
- Apple and Google: delivering push notifications and distributing the app.
Travel partners
Some booking links in Tagalong go to travel companies such as hotel, flight, and activity sites. If you tap one, that company receives the click and may set its own cookies or identifiers so it can pay us a commission if you book. What happens on their site is covered by their privacy policy, not this one. We don't send them your trip, your group, or your messages.
What we don't do
- We don't sell or rent personal information, and we don't share it for targeted advertising.
- We don't show ads in Tagalong.
- We don't track you across apps and websites owned by other companies.
How long we keep it
We keep your information while your account is open. When you delete your account, we delete it within 30 days, and it clears from our backups within a further 30 days. We may keep a minimal record longer where the law requires it, such as a record that a deletion request was completed.
Deleting your account
In the app, go to Settings and choose Delete account. You can also request deletion on the web at heytagalong.com/delete-account, without signing in.
Deleting your account removes your profile, username, photo, payment handle, messages, photos, and tag ons. Trips you created are deleted if no one else is on them; if others are, the trip passes to another member so their plans aren't lost. Shared cost records that other members rely on keep the amount but no longer show your name.
Your choices and rights
You can view and edit your profile in the app at any time. You can also ask us to give you a copy of your data, correct it, or delete it by writing to support@heytagalong.com. We'll answer within 30 days and won't treat you differently for asking. Depending on where you live, including California, other US states, the UK, and the EU, you may have additional rights under local law, and you can appeal a decision we make by replying to our answer. If you are in the UK or EU, we process your data to provide the service you asked for, for our legitimate interest in keeping it secure, and with your consent for things like notifications, and you may complain to your local data protection authority.
Security
Data is encrypted in transit. Database access rules limit each trip's content to that trip's members. No system is perfectly secure, and we'll notify you if a breach affects your information as the law requires.
Age
Tagalong is for people 18 and older. We don't knowingly collect information from anyone younger. If you believe a minor has an account, contact us and we'll delete it.
Changes
If we change this policy in a meaningful way, we'll tell you in the app or by email before the change takes effect. The date at the top shows the latest version.
Contact
ClearLine FLS Consulting, LLC, operator of Tagalong
Email: support@heytagalong.com
Or use the form on our support page.